05 Dec Practice Test Question – Data Access Requests
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Donna was recently approached by the manager of a former employee who was seeking access to that employee’s email account. She believes there is a valid business need for the access but is unsure how to obtain approval. What type of control would assist Donna and others in her organization in making these decisions?
A. Service level agreement
B. Data classification policy
C. Data handling guidelines
D. Standard operating procedure
Correct Answer: D
Donna’s organization should consider implementing a standard operating procedure (SOP) for data access requests. This procedure could spell out the appropriate approval process for granting access to data stored in another user’s account. A guideline is not mandatory and would not be appropriate in this case. A data classification policy would generally not cover access request procedures, nor would a service level agreement.