26 Oct Practice Test Question-Vendor Agreements
Preparing for your next security certification exam? After trying your hand at this practice test question, join the FREE CertMike Study Group for the CISSP, Security+, CySA+, PenTest+, CISM+ or SSCP certification to receive new questions each week. You’ll also receive free access to my customized study strategies. Which one of the following types of agreements is the most formal document that contains expectations about availability and other performance parameters between a service provider and a customer? A. Service-Level Agreement (SLA) B. Operational-Level Agreement (OLA) C. Memorandum of Understanding (MOU) D. Statement of Work (SOW) Correct Answer: A An MOU may cover the same items mentioned but is not a formal document. An OLA is between internal service organizations and does not involve customers.The service-level agreement (SLA) is between a service provider and a customer and documents in a formal manner expectations around availability, performance, and other parameters. An SOW is an addendum to a contract describing work to be performed. Interested in more practice test questions? Get a copy of my official CertMike Practice Test books for the Security+ exam, CISSP exam, SSCP exam, or CySA+ exam and practice with hundreds of questions designed just like the real test! ...